Information Requests

Our legal obligation to provide information to government agencies

Who can request my information?

BTC Markets is required by law to assist a range of government agencies who request customer information for purposes such as enforcing criminal law and laws imposing financial penalties, protecting public revenue and safeguarding national security.

What kind of information can be requested?

Government agencies can request a range of information including a customer's name, address, phone number, email address and date of birth. Records of account transaction history, account interactions, IP addresses and digital wallets and any communication received by BTC Markets regarding the account may also be requested.

How can requests be made?

BTC Markets will only accept a request for customer information from government agencies via a warrant, or court orders such as subpoenas and coronial requests which require us to provide customer information.

How are requests for information reviewed?

Under Australian law, the privacy of your personal information is strictly protected. To protect your privacy, BTC Markets carefully assesses each request and only discloses customer information if the request is in accordance with the law. When responding to lawful requests for customer information from agencies, we aim never to interfere with our customers' legitimate use of our services.

Will I be informed if a requested has been made for my information?

We are prohibited from providing details of specific requests made by law enforcement or national security agencies. Additionally, BTC Markets does not want to jeopardise the work of these or other agencies.

Where can I get more information?

BTC Markets welcomes enquiries from law enforcement agencies about its policies and procedures. Please contact BTC Markets at [email protected] for enquiries or to submit an information request.

For information on Australia's privacy principles, contact the Office of the Australian Information Commissioner.