Secure Login

This is a 6 digit two-factor authentication code from the Google Authenticator application.Leave blank if you have not enabled this on your account.

  • There are websites that purposefully look like BTC Markets in an attempt to get your login details, it is important to be sure you are visiting the correct website.

    • Make sure the spelling of in your web browser's address bar is correct.
    • There should also be an icon that depicts a closed padlock, this indicates that you are on a website with a secure certificate.
    • Make sure are using the correct email.
    • Check that your caps-lock is not accidentally left on.
    • BTC Markets recommends using a password safe with generated passwords that use a mixture of lower- and uppercase letters as well as numbers.
    • The two-factor code is very time sensitive. Even if it is out by a few seconds it may prevent you from accessing your account. Please check the time and date on your authenticator app is fully synchronised and accurate.
    • BTC Markets strongly recommends using two-factor authentication. We support the Google Authenticator.
  • See our support section for further information or contact our support team.